1. Information We Collect
To provide a safe and personalized educational experience, we collect:
- Account Information: Name, parent/student email address, and authentication credentials.
- Educational Profile Data: Academic grade level, curriculum board (CBSE, IB, ICSE, Cambridge, US Core), and student date of birth (used strictly for age-appropriate AI filtering).
- Learning Activity: Chat prompts, study notes, quiz responses, exam session logs, and mastery progress.
- Technical Data: Device type, browser information, IP address, and platform usage analytics.
2. How We Use Your Information
We use your information strictly for educational purposes:
- To power real-time Socratic AI tutoring tailored to your exact syllabus and grade level.
- To generate student diagnostic reports and parental monitoring dashboards.
- To maintain account security and prevent platform abuse.
- To provide customer support and respond to user inquiries.
3. Zero Data Selling & No Targeted Advertising
We do NOT sell, rent, or monetize student personal information or learning conversations to any third parties or advertisers. Student chat data is never used to build advertising profiles.
4. Children's Privacy (COPPA & FERPA Compliance)
AlphaRam AI is built for students of all ages. For users under 13 (or under the age of consent in your jurisdiction):
- Parent or school consent is required to create student accounts.
- Parents have the right to review, update, or request the deletion of their child's educational records and chat history at any time through the Parent Portal or by contacting support.
- We comply with the Children's Online Privacy Protection Act (COPPA), the Family Educational Rights and Privacy Act (FERPA), and global student protection guidelines.
5. AI Model Processing
Educational questions and prompts are processed by secure, enterprise-grade AI infrastructure (including Google Cloud, OpenAI, and Meta Llama). These connections are encrypted using TLS 1.3, and student inputs are not retained by third-party model providers to train public models.
6. Data Security & Encryption
We implement industry-leading technical and organizational security controls:
- End-to-End In-Transit Encryption: All data transmitted between your browser and our servers is secured with modern SSL/TLS 1.3.
- Encrypted Storage: Sensitive tokens and database records are stored using AES-256 bit encryption at rest.
- Strict Access Controls: Only authorized engineering personnel with two-factor authentication can access backend systems for maintenance.
7. Your Rights & Data Erasure
Under GDPR, CCPA, and applicable data privacy regulations, you have the right to:
- Request access to all data associated with your account.
- Request full deletion of your account, student profiles, and historical chat logs (Right to Erasure).
- Export your learning records in standard digital formats.
8. Contact Our Privacy Officer
If you have any questions, requests, or privacy concerns, please email us directly at: